:root {
    color-scheme: light;
    --ink: #173249;
    --muted: #637786;
    --line: #d8e3e7;
    --canvas: #f3f7f7;
    --surface: #ffffff;
    --navy: #123b5d;
    --blue: #176a8c;
    --blue-dark: #0e526f;
    --mint: #71c9b8;
    --mint-soft: #e4f5f1;
    --red: #c83f4d;
    --danger: #a92835;
    --success: #08765e;
    --shadow: 0 12px 32px rgba(18, 59, 93, .10);
    font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}
* { box-sizing: border-box; }
body { margin: 0; min-height: 100vh; min-height: 100dvh; background: var(--canvas); color: var(--ink); font-size: 1rem; line-height: 1.55; -webkit-text-size-adjust: 100%; }
a { color: var(--blue); }
.topbar { min-height: 72px; padding: calc(12px + env(safe-area-inset-top)) max(clamp(18px, 4vw, 56px), env(safe-area-inset-right)) 12px max(clamp(18px, 4vw, 56px), env(safe-area-inset-left)); background: var(--navy); color: #fff; display: flex; align-items: center; justify-content: space-between; gap: 24px; }
.brand { color: #fff; display: inline-flex; align-items: center; gap: 12px; text-decoration: none; font-weight: 750; letter-spacing: -.01em; }
.brand-logo { display: block; width: 38px; height: 38px; flex: 0 0 auto; }
.brand-logo-large { width: 58px; height: 58px; }
.topnav { display: flex; align-items: center; gap: 18px; font-size: .93rem; }
.topnav a, .link-button { color: #fff; }
.topnav a:not(.button) { text-decoration: none; }
.topnav form { margin: 0; }
.mobile-user-ticket-actions, .mobile-staff-actions { display: none; }
.link-button { border: 0; background: transparent; font: inherit; padding: 6px 0; cursor: pointer; text-decoration: underline; text-underline-offset: 3px; }
.mobile-menu-icon .menu-icon { display: none; }
.smart-icon { position: relative; display: inline-grid; width: 38px; height: 38px; min-width: 38px; padding: 7px; place-items: center; border: 1px solid rgba(255, 255, 255, .38); border-radius: 10px; color: #fff; background: rgba(255, 255, 255, .08); text-decoration: none !important; transition: background .15s, border-color .15s, transform .15s; }
.smart-icon:hover, .smart-icon:focus-visible { border-color: rgba(255, 255, 255, .75); background: rgba(255, 255, 255, .2); transform: translateY(-1px); }
.smart-icon svg { width: 22px; height: 22px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.push-toggle { white-space: nowrap; cursor: pointer; }
.push-toggle .push-icon-off { display: block; }
.push-toggle .push-icon-on { display: none; }
.push-toggle[data-push-state="on"] .push-icon-off { display: none; }
.push-toggle[data-push-state="on"] .push-icon-on { display: block; }
.push-state-dot { position: absolute; right: 4px; bottom: 4px; width: 8px; height: 8px; border: 2px solid var(--navy); border-radius: 50%; background: #aab9c2; }
.push-toggle[data-push-state="on"] .push-state-dot { background: #65e0a9; }
.push-toggle[data-push-state="blocked"] .push-state-dot { background: #ff6573; }
.push-toggle[aria-busy="true"] { opacity: .65; cursor: wait; }
.push-toggle:disabled { opacity: .7; cursor: default; }
.push-status {
    position: fixed;
    z-index: 1200;
    right: 1rem;
    bottom: 1rem;
    max-width: min(28rem, calc(100vw - 2rem));
    padding: .75rem 1rem;
    border-radius: .75rem;
    color: #fff;
    background: #123f60;
    box-shadow: 0 .4rem 1.4rem rgba(0, 0, 0, .24);
    font-size: .9rem;
}
.push-status[hidden] { display: none; }
.ticket-lock-state { margin: 18px 0; padding: 12px 15px; border: 1px solid #b8cbd5; border-radius: 10px; background: #edf4f7; color: var(--navy); }
.ticket-lock-state strong { font-weight: 800; }
.ticket-lock-foreign { border-color: #e4c278; background: #fff5dc; }
.ticket-lock-badge { display: inline-flex; align-items: center; padding: 3px 8px; border-radius: 999px; background: #e9f1f5; color: var(--navy); font-size: .72rem; font-weight: 750; white-space: nowrap; }
.ticket-lock-badge-foreign { background: #fff0c9; color: #805200; }
.ticket-lock-badge[hidden] { display: none; }
.user-identity { display: flex; min-width: 0; flex-direction: column; align-items: flex-end; color: #c8d5ea; font-size: inherit; font-weight: 400; line-height: 1.25; }
.user-name, .user-company { display: block; max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.user-company { color: inherit; font: inherit; }
.settings-section-heading { margin: 34px 0 12px; }
.page { width: min(1160px, calc(100% - 36px)); margin: 0 auto; padding: 44px 0 64px; min-height: calc(100vh - 132px); }
.page-auth { min-height: calc(100vh - 52px); display: grid; place-items: center; padding: 36px 0; }
.auth-card { width: min(100%, 460px); background: var(--surface); border: 1px solid var(--line); border-radius: 18px; padding: clamp(26px, 5vw, 44px); box-shadow: var(--shadow); position: relative; overflow: hidden; }
.auth-card::before { content: ""; position: absolute; inset: 0 0 auto; height: 5px; background: linear-gradient(90deg, var(--mint) 0 43%, var(--navy) 43% 78%, var(--red) 78%); }
.ticket-close-card { display: grid; gap: 22px; }
.ticket-close-card .auth-copy, .ticket-close-card .notice { margin: 0; }
.ticket-type-backdrop { position: fixed; z-index: 1000; inset: 0; display: grid; place-items: center; padding: 20px; background: rgba(9, 35, 53, .68); overflow-y: auto; }
.ticket-type-dialog { width: min(620px, 100%); display: grid; gap: 22px; padding: clamp(24px, 5vw, 38px); border-radius: 18px; background: var(--surface); box-shadow: 0 24px 70px rgba(4, 24, 38, .3); }
.ticket-type-dialog h1 { font-size: clamp(1.55rem, 4vw, 2.1rem); }
.ticket-type-options { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.ticket-type-option { display: grid; align-content: start; gap: 7px; min-height: 120px; padding: 18px; border: 2px solid var(--line); border-radius: 12px; color: var(--ink); text-decoration: none; transition: border-color .15s, background .15s, transform .15s; }
.ticket-type-option:hover, .ticket-type-option:focus-visible { border-color: var(--blue); background: #f4fafb; transform: translateY(-1px); }
.ticket-type-option strong { font-size: 1.05rem; }
.ticket-type-option span { color: var(--muted); font-size: .88rem; }
.auth-heading { display: flex; align-items: center; gap: 16px; }
h1, h2 { margin: 0; line-height: 1.18; letter-spacing: -.025em; }
h1 { font-size: clamp(1.75rem, 4vw, 2.45rem); }
h2 { font-size: 1.15rem; }
.eyebrow { margin: 0 0 5px; color: var(--blue); font-size: .78rem; line-height: 1.2; font-weight: 800; letter-spacing: .11em; text-transform: uppercase; }
.auth-copy { color: var(--muted); margin: 25px 0 22px; }
.privacy-note { color: var(--muted); font-size: .82rem; margin: 20px 0 0; }
.session-note { color: var(--muted); font-size: .78rem; margin: 7px 0 0; }
.app-version { margin: 12px 0 0; color: #98a2b3; font-size: .68rem; text-align: right; }
.form-stack { display: grid; gap: 19px; }
label { display: grid; gap: 7px; color: var(--ink); font-weight: 650; font-size: .94rem; }
input, textarea, select { width: 100%; border: 1px solid #bac6d6; border-radius: 9px; padding: 12px 13px; background: #fff; color: var(--ink); font: inherit; line-height: 1.4; }
textarea { resize: vertical; min-height: 130px; }
input:focus, textarea:focus, select:focus { border-color: var(--blue); outline: 3px solid rgba(21, 94, 239, .15); }
small { color: var(--muted); font-weight: 400; }
.field-label { display: block; margin-bottom: 7px; font-weight: 650; font-size: .94rem; }
.button { display: inline-flex; min-height: 44px; align-items: center; justify-content: center; border: 1px solid var(--blue); border-radius: 9px; padding: 10px 17px; background: var(--blue); color: #fff; cursor: pointer; font: inherit; font-weight: 700; text-decoration: none; transition: background .15s, transform .15s; }
.button:hover { background: var(--blue-dark); }
.button:active { transform: translateY(1px); }
.button-wide { width: 100%; }
.button-small { min-height: 36px; padding: 7px 12px; }
.button-secondary { color: var(--ink); background: #fff; border-color: #bac6d6; }
.topnav .button-secondary { color: var(--ink); }
.button-secondary:hover { background: #eef3f8; }
.button-danger { color: #fff; background: #a52b35; border-color: #a52b35; }
.button-danger:hover { background: #86212a; }
.page-heading, .ticket-header { display: flex; justify-content: space-between; align-items: flex-end; gap: 24px; margin-bottom: 28px; }
.page-heading-actions { display: flex; align-items: center; gap: 10px; }
.panel, .ticket-list, .empty-state { background: var(--surface); border: 1px solid var(--line); border-radius: 14px; box-shadow: 0 6px 22px rgba(16, 42, 86, .05); }
.ticket-list { overflow: hidden; }
.ticket-row { display: flex; justify-content: space-between; gap: 22px; padding: 19px 22px; color: var(--ink); text-decoration: none; border-bottom: 1px solid var(--line); transition: background .15s, filter .15s; }
.ticket-row:last-child { border-bottom: 0; }
.ticket-row:hover { background: #f8faff; }
.ticket-list-staff .ticket-row-status-open { background: var(--ticket-status-open-bg, #fff2f2); }
.ticket-list-staff .ticket-row-status-in_progress { background: var(--ticket-status-in-progress-bg, #fff9de); }
.ticket-list-staff .ticket-row-status-resolved { background: var(--ticket-status-resolved-bg, #effaf3); }
.ticket-list-staff .ticket-row-status-open:hover,
.ticket-list-staff .ticket-row-status-in_progress:hover,
.ticket-list-staff .ticket-row-status-resolved:hover { filter: brightness(.985); }
.ticket-main, .ticket-meta { display: flex; align-items: center; gap: 14px; min-width: 0; }
.ticket-main strong { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.ticket-id { color: var(--muted); font: 700 .78rem ui-monospace, SFMono-Regular, Menlo, monospace; }
.ticket-type-badge { display: inline-flex; width: max-content; padding: 3px 8px; border-radius: 999px; background: var(--mint-soft); color: #165f55; font-size: .75rem; font-weight: 750; }
.ticket-owner { color: var(--muted); font-size: .88rem; }
.ticket-company { display: inline-flex; flex-direction: column; align-items: flex-start; justify-content: center; width: max-content; max-width: 100%; padding: 3px 7px; border-radius: 5px; background: var(--mint-soft); color: #165f55; line-height: 1.05; }
.ticket-company > strong, .ticket-company > small { display: block; max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ticket-company > strong { font-size: .8rem; font-weight: 750; }
.ticket-company > small { margin-top: 2px; color: #102a43; font-size: .68rem; font-weight: 700; }
.ticket-meta time, .ticket-by { color: var(--muted); font-size: .84rem; }
.ticket-status-stack { display: inline-flex; flex-direction: column; align-items: flex-start; justify-content: center; gap: 1px; min-width: 0; }
.ticket-last-staff-reply { display: block; max-width: 110px; overflow: hidden; color: var(--muted); font-size: .61rem; font-weight: 500; line-height: 1.05; text-overflow: ellipsis; white-space: nowrap; }
@media (min-width: 1100px) {
    .ticket-list-staff .ticket-row { display: grid; grid-template-columns: 64px minmax(110px, 1.05fr) minmax(260px, 3.2fr) minmax(130px, 1.05fr) minmax(0, 100px) 110px 118px; gap: 12px; align-items: center; }
    .ticket-list-staff .ticket-main, .ticket-list-staff .ticket-meta { display: contents; }
    .ticket-list-staff .ticket-id { grid-column: 1; white-space: nowrap; }
    .ticket-list-staff .ticket-type-badge { grid-column: 2; max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
    .ticket-list-staff .ticket-main > strong { grid-column: 3; min-width: 0; }
    .ticket-list-staff .ticket-company { grid-column: 4; min-width: 0; }
    .ticket-list-staff .ticket-lock-badge { grid-column: 5; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
    .ticket-list-staff .ticket-status-stack { grid-column: 6; justify-self: start; }
    .ticket-list-staff .ticket-meta .status { white-space: nowrap; }
    .ticket-list-staff .ticket-meta time { grid-column: 7; justify-self: end; white-space: nowrap; }
}
.ticket-search { display: grid; grid-template-columns: minmax(220px, 1fr) auto auto; gap: 9px; margin: -12px 0 18px; }
.ticket-search input { min-width: 0; }
.ticket-search-clear.search-clear-empty { display: none; }
.search-clear-compact { display: none; }
.ticket-search-status { grid-column: 1 / -1; }
[data-ticket-results][aria-busy="true"] { opacity: .58; transition: opacity .15s; }
.visually-hidden { position: absolute !important; width: 1px !important; height: 1px !important; padding: 0 !important; margin: -1px !important; overflow: hidden !important; clip: rect(0, 0, 0, 0) !important; white-space: nowrap !important; border: 0 !important; }
.ticket-controls { display: flex; flex-wrap: wrap; align-items: center; justify-content: flex-end; gap: 9px; margin: -12px 0 18px; }
.ticket-controls > label { display: grid; gap: 4px; font-size: .8rem; }
.ticket-controls select { width: auto; min-width: 190px; padding: 8px 10px; }
.ticket-controls #per-page-staff { min-width: 100px; }
.ticket-page-size { display: flex; justify-content: flex-end; margin: -10px 0 14px; }
.ticket-page-size label { display: grid; gap: 4px; color: var(--ink); font-size: .8rem; font-weight: 650; }
.ticket-page-size select { width: 130px; padding: 8px 10px; }
.ticket-pagination { display: flex; align-items: center; justify-content: space-between; gap: 16px; margin-top: 14px; padding: 11px 2px; color: var(--muted); font-size: .82rem; }
.ticket-pagination-summary { font-weight: 650; }
.ticket-pagination-actions { display: flex; align-items: center; gap: 10px; }
.ticket-pagination-actions > span { min-width: 100px; text-align: center; }
.status-filter-control { position: relative; display: grid; gap: 4px; width: 245px; min-width: 0; }
.control-label { font-size: .8rem; font-weight: 650; }
.status-filter-dropdown { position: relative; min-width: 0; }
.status-filter-dropdown summary { position: relative; display: block; min-height: 40px; overflow: hidden; padding: 8px 36px 8px 11px; border: 1px solid #bac6d6; border-radius: 9px; background: #fff; color: var(--ink); cursor: pointer; font-size: .85rem; font-weight: 650; line-height: 1.5; list-style: none; text-overflow: ellipsis; white-space: nowrap; }
.status-filter-dropdown summary::-webkit-details-marker { display: none; }
.status-filter-dropdown summary::after { content: ""; position: absolute; top: 50%; right: 13px; width: 7px; height: 7px; border-right: 2px solid var(--muted); border-bottom: 2px solid var(--muted); transform: translateY(-70%) rotate(45deg); transition: transform .15s; }
.status-filter-dropdown[open] summary { border-color: var(--blue); outline: 3px solid rgba(21, 94, 239, .15); }
.status-filter-dropdown[open] summary::after { transform: translateY(-30%) rotate(225deg); }
.status-filter-dropdown.filter-dropdown-active summary { border-color: #d88918; background: #fff8e8; color: #7a4300; }
.status-filter-dropdown.filter-dropdown-active summary::before { content: ""; display: inline-block; width: 8px; height: 8px; margin-right: 7px; border-radius: 50%; background: #d88918; vertical-align: 1px; }
.status-filter-popover { position: absolute; z-index: 20; top: calc(100% + 7px); right: 0; width: 275px; padding: 13px; border: 1px solid var(--line); border-radius: 11px; background: #fff; box-shadow: 0 14px 34px rgba(18, 59, 93, .18); }
.status-filter-popover fieldset { margin: 0 0 12px; padding: 0; border: 0; }
.status-filter-options { display: grid; gap: 4px; }
.status-filter-option { display: flex; grid-template-columns: none; align-items: center; gap: 9px; min-height: 36px; padding: 5px 7px; border-radius: 7px; color: var(--ink); font-size: .86rem; font-weight: 600; cursor: pointer; }
.status-filter-option:hover { background: var(--mint-soft); }
.status-filter-option input { flex: 0 0 auto; width: 18px; height: 18px; margin: 0; padding: 0; accent-color: var(--blue); }
.filter-empty-option { margin: 5px 7px; color: var(--muted); font-size: .84rem; }
.active-filter-notice { display: flex; flex: 1 0 100%; align-items: center; justify-content: space-between; gap: 18px; margin-top: 5px; padding: 12px 14px; border: 1px solid #e0a64e; border-radius: 10px; background: #fff8e8; color: #663b00; }
.active-filter-notice > div { display: grid; gap: 2px; min-width: 0; }
.active-filter-notice strong { font-size: .9rem; }
.active-filter-notice span { overflow-wrap: anywhere; font-size: .82rem; }
.active-filter-notice .button { flex: 0 0 auto; }
.js .auto-submit-fallback { display: none; }
.ticket-controls[aria-busy="true"] { opacity: .72; }
.status { display: inline-flex; align-items: center; width: max-content; border-radius: 999px; padding: 5px 10px; font-size: .78rem; font-weight: 750; white-space: nowrap; }
.status-open { color: #155e78; background: #e4f3f7; }
.status-in_progress { color: #8a4b08; background: #fff3d2; }
.status-resolved { color: #067647; background: #e7f8ef; }
.status-closed { color: #475467; background: #eef1f5; }
.empty-state { text-align: center; padding: 64px 24px; }
.empty-state p { color: var(--muted); margin: 10px auto 24px; }
.empty-icon { margin: 0 auto 18px; width: 48px; height: 48px; display: grid; place-items: center; border-radius: 50%; background: var(--mint-soft); color: var(--blue); font-size: 1.4rem; font-weight: 800; }
.content-narrow { width: min(760px, 100%); margin: 0 auto; }
.content-narrow .panel { padding: clamp(22px, 4vw, 34px); }
.form-actions { display: flex; justify-content: flex-end; gap: 10px; }
.notice { padding: 12px 15px; margin: 0 0 20px; border: 1px solid; border-radius: 9px; font-size: .92rem; }
.notice-error { color: #8f1d16; border-color: #f1b5b0; background: #fff0ef; }
.notice-success { color: #05603a; border-color: #a9dfc4; background: #ecfdf3; }
.back-link { display: inline-block; margin-bottom: 22px; color: var(--muted); text-decoration: none; }
.ticket-header { align-items: center; }
.ticket-header .eyebrow { margin-bottom: 8px; }
.ticket-by { margin: 9px 0 0; }
.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 260px; gap: 24px; align-items: start; }
.conversation { display: grid; gap: 16px; }
.message { background: var(--surface); border: 1px solid var(--line); border-radius: 12px; padding: 19px 21px; }
.message-own { border-left: 4px solid var(--blue); }
.message header { display: flex; align-items: baseline; justify-content: space-between; gap: 16px; margin-bottom: 10px; }
.message time { color: var(--muted); font-size: .8rem; }
.message-body { overflow-wrap: anywhere; }
.message-body p:first-child, .message-body div:first-child { margin-top: 0; }
.message-body p:last-child, .message-body div:last-child { margin-bottom: 0; }
.message-body img { display: block; max-width: 100%; height: auto; margin: 16px 0; border: 1px solid var(--line); border-radius: 9px; }
.message-body pre { overflow-x: auto; padding: 13px; border-radius: 8px; background: #eef3f8; }
.message-body blockquote { margin: 14px 0; padding: 4px 0 4px 16px; border-left: 4px solid #9db7e4; color: #43516a; }
.message-system { padding: 14px 18px; border-style: dashed; border-color: #9eb8ca; background: #f2f7fa; }
.message-system header { margin-bottom: 7px; }
.message-system header > strong { color: var(--blue); font-size: .88rem; }
.assignment-summary { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; margin: 0; color: var(--ink); font-size: .9rem; }
.assignment-summary > span { color: var(--muted); font-weight: 800; }
.assignment-company { margin: 4px 0 0; color: var(--muted); font-size: .76rem; }
.status-change-summary { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; margin: 0; }
.status-change-summary > span[aria-hidden="true"] { color: var(--muted); font-weight: 800; }
.status-change-summary .status { padding: 3px 8px; font-size: .7rem; }
.message-system .message-change-note { margin: 6px 0 0; }
.announcement-stack { display: grid; gap: 14px; margin-bottom: 24px; }
.announcement-banner { position: relative; display: grid; grid-template-columns: 48px minmax(0, 1fr); gap: 16px; overflow: hidden; padding: 20px 22px; border: 2px solid #c83f4d; border-radius: 14px; background: linear-gradient(135deg, #fff2cf 0%, #fff8e7 58%, #ffe6e9 100%); box-shadow: 0 12px 30px rgba(168, 40, 53, .16); }
.announcement-banner::before { content: ""; position: absolute; inset: 0 auto 0 0; width: 7px; background: var(--red); }
.announcement-symbol { display: grid; width: 44px; height: 44px; place-items: center; border-radius: 50%; color: #fff; background: var(--red); font-size: 1.6rem; font-weight: 850; line-height: 1; box-shadow: 0 5px 14px rgba(168, 40, 53, .24); }
.announcement-content { min-width: 0; }
.announcement-content h2 { margin: 0 0 8px; color: #76212a; font-size: clamp(1.05rem, 2vw, 1.3rem); }
.announcement-content .message-body { color: #442c20; }
.pull-refresh-indicator { position: fixed; z-index: 1500; top: max(12px, env(safe-area-inset-top)); left: 50%; display: none; align-items: center; gap: 8px; max-width: calc(100vw - 28px); padding: 9px 13px; border: 1px solid rgba(255, 255, 255, .45); border-radius: 999px; color: #fff; background: var(--navy); box-shadow: 0 8px 24px rgba(18, 59, 93, .3); font-size: .8rem; font-weight: 750; opacity: 0; pointer-events: none; transform: translate(-50%, -18px); transition: opacity .15s, transform .15s; }
.pull-refresh-indicator[data-visible] { opacity: 1; transform: translate(-50%, 0); }
.pull-refresh-indicator[data-ready] .pull-refresh-symbol { transform: rotate(180deg); }
.pull-refresh-indicator[data-loading] .pull-refresh-symbol { animation: pull-refresh-spin .8s linear infinite; }
.pull-refresh-symbol { display: inline-block; font-size: 1.05rem; line-height: 1; transition: transform .15s; }
@keyframes pull-refresh-spin { to { transform: rotate(360deg); } }
.announcement-management { display: grid; gap: 16px; margin-top: 34px; }
.announcement-management h2, .announcement-admin-entry h3 { margin: 0; }
.announcement-admin-list { display: grid; gap: 16px; }
.announcement-admin-entry { display: grid; gap: 15px; }
.announcement-admin-entry > header { display: flex; align-items: flex-start; justify-content: space-between; gap: 20px; }
.announcement-admin-entry > header > div { display: flex; align-items: center; flex-wrap: wrap; gap: 10px; }
.announcement-admin-entry .status-badge { display: inline-flex; align-items: center; min-height: 26px; padding: 3px 9px; border-radius: 999px; color: #0e526f; background: #e3f3f8; font-size: .75rem; font-weight: 800; }
.announcement-admin-actions { display: flex; align-items: flex-start; flex-wrap: wrap; gap: 14px; padding-top: 12px; border-top: 1px solid var(--line); }
.inline-confirm-form { display: flex; align-items: center; flex-wrap: wrap; gap: 9px; }
.announcement-push-option { padding: 16px; border: 2px solid #e4b55a; border-radius: 10px; background: #fff8e7; }
.rich-field { display: grid; gap: 9px; }
.rich-source-enhanced { display: none; }
.rich-editor-shell { overflow: hidden; border: 1px solid #bac6d6; border-radius: 10px; background: #fff; }
.rich-editor-shell:focus-within { border-color: var(--blue); outline: 3px solid rgba(21, 94, 239, .15); }
.editor-toolbar { display: flex; flex-wrap: wrap; gap: 5px; padding: 8px; border-bottom: 1px solid var(--line); background: #f6f8fb; }
.editor-toolbar button { min-height: 34px; border: 1px solid transparent; border-radius: 6px; padding: 5px 9px; background: transparent; color: var(--ink); cursor: pointer; font: inherit; font-size: .84rem; }
.editor-toolbar button:hover, .editor-toolbar button:focus-visible { border-color: #bac6d6; background: #fff; }
.toolbar-divider { width: 1px; margin: 4px 3px; background: var(--line); }
.rich-editor { min-height: 230px; padding: 14px; outline: 0; overflow-wrap: anywhere; }
.rich-editor:empty::before { content: attr(data-placeholder); color: #7b879a; pointer-events: none; }
.rich-editor img { display: block; max-width: min(100%, 780px); height: auto; margin: 15px 0; border: 1px solid var(--line); border-radius: 9px; }
.field-hint { margin: 0; color: var(--muted); font-size: .84rem; }
.attachment-picker { display: flex; align-items: center; flex-wrap: wrap; gap: 10px; margin-top: 6px; color: var(--muted); font-size: .82rem; }
.attachment-picker label { width: auto; }
.file-input { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.attachment-picker:focus-within label { outline: 3px solid rgba(21, 94, 239, .15); }
.attachment-list { display: grid; gap: 7px; padding: 0; margin: 2px 0 0; list-style: none; }
.attachment-list li { display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 9px 11px; border: 1px solid var(--line); border-radius: 8px; background: #f8faff; font-size: .85rem; }
.attachment-list button { border: 0; padding: 3px; background: transparent; color: var(--danger); cursor: pointer; font: inherit; text-decoration: underline; }
.upload-error { color: #8f1d16; font-size: .86rem; }
.message-attachments { display: grid; gap: 7px; padding: 13px 0 0; margin: 15px 0 0; border-top: 1px solid var(--line); list-style: none; }
.message-attachments a { display: inline-flex; gap: 8px; align-items: baseline; width: fit-content; text-decoration: none; font-weight: 650; }
.message-attachments small { font-weight: 400; }
.message-change-note { margin: 12px 0 0; color: var(--muted); font-size: .76rem; font-style: italic; }
.message-deleted { border-style: dashed; background: #f7f8fa; }
.message-deleted-note { margin: 0; color: var(--muted); font-style: italic; }
.message-history { margin-top: 13px; padding-top: 11px; border-top: 1px solid var(--line); }
.message-history > summary, .message-edit-panel > summary { width: fit-content; color: var(--blue); font-size: .82rem; font-weight: 700; cursor: pointer; }
.message-history-entry { display: grid; gap: 7px; margin-top: 11px; padding: 13px; border: 1px solid var(--line); border-radius: 8px; background: #f8fafb; }
.message-history-entry > small { color: var(--muted); }
.message-history-entry .message-body { padding-top: 9px; border-top: 1px solid var(--line); }
.message-actions { display: flex; align-items: flex-end; justify-content: space-between; gap: 12px; margin-top: 14px; padding-top: 12px; border-top: 1px solid var(--line); }
.message-actions > form { margin-left: auto; }
.message-delete-form { display: flex; align-items: center; justify-content: flex-end; gap: 10px; }
.message-delete-confirm { color: var(--danger); font-size: .8rem; white-space: nowrap; }
.message-edit-panel { flex: 1 1 auto; }
.message-edit-panel form { margin-top: 13px; }
.message-edit-panel .rich-editor { min-height: 150px; }
.message-edit-panel .editor-toolbar .snipping-tool-control { display: none; }
.settings-intro { color: var(--muted); margin: -12px 0 24px; }
.settings-form { padding: clamp(22px, 4vw, 34px); }
.settings-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
.number-with-unit { display: grid; grid-template-columns: 1fr auto; align-items: center; border: 1px solid #bac6d6; border-radius: 9px; background: #fff; overflow: hidden; }
.number-with-unit:focus-within { border-color: var(--blue); outline: 3px solid rgba(21, 94, 239, .15); }
.number-with-unit input { border: 0; border-radius: 0; outline: 0; }
.number-with-unit span { padding: 0 13px; color: var(--muted); font-weight: 700; }
fieldset { min-width: 0; margin: 4px 0 0; padding: 0; border: 0; }
legend { margin-bottom: 11px; font-weight: 700; }
.extension-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; }
.check-option { display: flex; align-items: center; gap: 9px; min-width: 0; padding: 10px; border: 1px solid var(--line); border-radius: 8px; background: #f8faff; cursor: pointer; }
.check-option input { flex: 0 0 auto; width: 18px; height: 18px; }
.check-option span { display: grid; min-width: 0; }
.check-option small { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: .76rem; }
.settings-note { margin: 0; padding: 12px 14px; border-radius: 8px; background: #eef3f8; color: var(--muted); font-size: .84rem; }
.mail-settings-page > .form-stack, .mail-settings-page form.form-stack { gap: 18px; }
.mail-server-grid { display: grid; grid-template-columns: minmax(0, 1fr) 120px 180px; gap: 18px; }
.mail-template { display: grid; gap: 12px; padding: 18px; border: 1px solid var(--line); border-radius: 10px; background: #f8faff; }
.mail-template legend { padding: 0 7px; color: var(--navy); }
.mail-template textarea { min-height: 180px; }
.mail-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 10px; }
.ticket-type-admin-list { display: grid; gap: 16px; margin-top: 18px; }
.ticket-type-admin-form { gap: 16px; }
.ticket-type-fields { display: grid; grid-template-columns: minmax(0, 1fr) 150px; gap: 18px; }
.ticket-type-admin-heading { display: flex; align-items: center; justify-content: space-between; gap: 18px; }
.color-picker-grid { display: grid; grid-template-columns: repeat(2, minmax(180px, 1fr)) auto; align-items: end; gap: 14px; }
.color-picker-field { display: grid; grid-template-columns: 54px 1fr; align-items: center; gap: 5px 11px; }
.color-picker-field > span { grid-column: 1 / -1; }
.color-picker-field input[type="color"] { width: 54px; height: 42px; padding: 3px; border-radius: 8px; cursor: pointer; }
.color-picker-field code { color: var(--muted); font-family: inherit; font-size: .8rem; font-weight: 650; }
.status-color-picker-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; }
.status-color-picker { display: grid; grid-template-columns: 54px 1fr; align-items: center; gap: 6px 11px; }
.status-color-picker > span { grid-column: 1 / -1; font-weight: 700; }
.status-color-picker input[type="color"] { width: 54px; height: 42px; padding: 3px; border-radius: 8px; cursor: pointer; }
.status-color-picker code { color: var(--muted); font-family: inherit; font-size: .8rem; font-weight: 650; }
.status-color-preview { grid-column: 1 / -1; min-height: 34px; padding: 7px 10px; border: 1px solid var(--line); border-radius: 8px; color: var(--ink); font-size: .82rem; }
.badge-color-preview { display: inline-flex; align-items: center; justify-content: center; width: max-content; max-width: 100%; min-height: 30px; padding: 4px 10px; overflow: hidden; border-radius: 999px; font-size: .78rem; font-weight: 750; text-overflow: ellipsis; white-space: nowrap; }
.company-colors-section { margin-top: 38px; scroll-margin-top: 20px; }
.company-colors-section h2 { margin: 2px 0 18px; }
.company-color-list { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.company-color-form { display: grid; gap: 16px; padding: 20px; }
.company-color-form .color-picker-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.company-color-heading { display: flex; align-items: center; justify-content: space-between; gap: 16px; }
.company-color-heading > strong { min-width: 0; overflow-wrap: anywhere; }
.company-color-preview { display: inline-flex; width: max-content; max-width: 55%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.empty-company-colors { padding: 22px; color: var(--muted); }
.ticket-type-count { padding: 5px 9px; border-radius: 999px; background: #eef3f8; color: var(--muted); font-size: .78rem; font-weight: 700; white-space: nowrap; }
.admin-nav { display: flex; gap: 7px; margin: -16px 0 34px; padding: 5px; width: fit-content; max-width: 100%; overflow-x: auto; border: 1px solid var(--line); border-radius: 10px; background: #e9eef6; }
.admin-nav a { padding: 8px 13px; border-radius: 7px; color: var(--muted); font-size: .9rem; font-weight: 700; text-decoration: none; white-space: nowrap; }
.admin-nav a[aria-current="page"] { background: #fff; color: var(--navy); box-shadow: 0 2px 7px rgba(16, 42, 86, .09); }
.admin-wide { width: min(100%, 980px); margin: 0 auto; }
.user-role-list { overflow: hidden; border: 1px solid var(--line); border-radius: 14px; background: var(--surface); box-shadow: 0 6px 22px rgba(16, 42, 86, .05); }
.user-role-row { display: grid; grid-template-columns: minmax(190px, 1fr) minmax(200px, .8fr) 82px 82px 115px auto; align-items: center; gap: 12px; padding: 17px 20px; border-bottom: 1px solid var(--line); }
.user-role-row:last-child { border-bottom: 0; }
.managed-user { display: grid; min-width: 0; }
.managed-user code { overflow: hidden; color: var(--muted); font-size: .77rem; text-overflow: ellipsis; white-space: nowrap; }
.managed-company { color: var(--blue); font-size: .82rem; font-weight: 700; }
.account-source { width: max-content; margin: 2px 0; padding: 2px 7px; border-radius: 999px; background: #edf1f6; color: var(--muted); font-size: .7rem; font-weight: 800; }
.account-source-local { background: var(--mint-soft); color: #165f55; }
.managed-user small { margin-top: 3px; }
.role-toggle { display: flex; grid-template-columns: none; align-items: center; gap: 8px; cursor: pointer; }
.role-toggle input { width: 18px; height: 18px; }
.profile-push-toggle { align-items: flex-start; padding: 16px; border: 1px solid var(--line); border-radius: 10px; background: var(--canvas); }
.profile-push-toggle input { flex: 0 0 auto; margin-top: 4px; }
.profile-push-toggle small { color: var(--muted); font-weight: 400; }
.user-email-field { gap: 4px; font-size: .78rem; }
.user-email-field input { padding: 8px 9px; font-size: .88rem; }
.notification-toggle { font-size: .82rem; }
.user-ticket-permissions { grid-column: 1 / -1; display: grid; grid-template-columns: 1fr 1fr; gap: 14px; padding-top: 5px; }
.user-ticket-permissions fieldset { min-width: 0; margin: 0; padding: 13px 15px 15px; border: 1px solid var(--line); border-radius: 10px; }
.user-ticket-permissions legend { padding: 0 6px; color: var(--navy); font-size: .82rem; font-weight: 800; }
.ticket-permission-options { display: flex; flex-wrap: wrap; gap: 9px 18px; }
.ticket-permission-options .role-toggle { font-size: .82rem; }
.user-ticket-permissions small { display: block; margin-top: 9px; }
.user-role-save { grid-column: 1 / -1; justify-self: end; }
.user-role-actions { grid-column: 1 / -1; display: flex; justify-content: flex-end; gap: 10px; }
.user-delete-confirm { align-self: center; margin-right: 2px; color: var(--danger); font-size: .8rem; }
.manual-user-form { margin-bottom: 24px; }
.local-code-repeat { margin-top: 12px; }
.admin-user-search { margin-top: 0; }
.backup-summary { display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; margin-bottom: 20px; }
.backup-summary div { display: grid; gap: 2px; padding: 16px; border: 1px solid var(--line); border-radius: 10px; background: var(--surface); }
.backup-summary strong { font-size: 1.45rem; }
.backup-summary span { color: var(--muted); font-size: .8rem; }
.backup-panel { display: flex; align-items: center; justify-content: space-between; gap: 24px; padding: clamp(22px, 4vw, 34px); }
.backup-panel p { max-width: 590px; margin: 9px 0 0; color: var(--muted); font-size: .88rem; }
.backup-panel .button { flex: 0 0 auto; }
.statistics-summary { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; margin-bottom: 22px; }
.statistics-summary div { display: grid; gap: 3px; padding: 18px; border: 1px solid var(--line); border-radius: 12px; background: var(--surface); box-shadow: 0 6px 22px rgba(16, 42, 86, .05); }
.statistics-summary strong { color: var(--navy); font-size: clamp(1.35rem, 3vw, 1.8rem); }
.statistics-summary span { color: var(--muted); font-size: .8rem; }
.statistics-section { margin-top: 18px; padding: clamp(20px, 3vw, 28px); }
.statistics-section > div:first-child { margin-bottom: 18px; }
.data-table-wrap { overflow-x: auto; }
.data-table { width: 100%; border-collapse: collapse; font-size: .9rem; }
.data-table th, .data-table td { padding: 11px 13px; border-bottom: 1px solid var(--line); text-align: left; vertical-align: top; }
.data-table th { color: var(--muted); background: #f6f8fb; font-size: .76rem; letter-spacing: .03em; text-transform: uppercase; white-space: nowrap; }
.table-sort-button { display: inline-flex; align-items: center; gap: 6px; min-height: 30px; margin: -5px -7px; padding: 5px 7px; border: 0; border-radius: 6px; background: transparent; color: inherit; font: inherit; font-weight: 800; letter-spacing: inherit; text-transform: inherit; cursor: pointer; }
.table-sort-button:hover, .table-sort-button:focus-visible { background: #e8eef1; color: var(--navy); }
.table-sort-button::after { content: "↕"; color: #8a9aa5; font-size: .82rem; }
.data-table th[aria-sort="ascending"] .table-sort-button::after { content: "↑"; color: var(--blue); }
.data-table th[aria-sort="descending"] .table-sort-button::after { content: "↓"; color: var(--blue); }
.data-table tbody tr:last-child td { border-bottom: 0; }
.data-table td:not(:first-child) { white-space: nowrap; }
.table-subline { display: block; color: var(--danger); }
.log-filter { display: flex; align-items: end; gap: 12px; margin-bottom: 18px; padding: 16px; }
.log-filter label { min-width: 220px; }
.log-filter select { padding: 9px 11px; }
.log-filter .button { min-height: 42px; }
.log-filter > span { margin: 0 0 9px auto; color: var(--muted); font-size: .84rem; }
.activity-log-list { display: grid; gap: 10px; }
.activity-log-entry { padding: 17px 19px; }
.activity-log-entry header { display: flex; justify-content: space-between; gap: 18px; }
.activity-log-entry header > div { display: grid; gap: 5px; }
.activity-log-entry time { color: var(--muted); font-size: .8rem; white-space: nowrap; }
.log-category { width: max-content; padding: 2px 7px; border-radius: 999px; background: var(--mint-soft); color: #165f55; font-size: .7rem; font-weight: 800; }
.log-meta { display: flex; flex-wrap: wrap; gap: 5px 18px; margin-top: 10px; color: var(--muted); font-size: .8rem; }
.log-details { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 6px 18px; margin: 13px 0 0; padding-top: 12px; border-top: 1px solid var(--line); font-size: .8rem; }
.log-details div { display: grid; grid-template-columns: minmax(90px, .45fr) minmax(0, 1fr); gap: 8px; }
.log-details dt { color: var(--muted); }
.log-details dd { margin: 0; overflow-wrap: anywhere; }
.pagination { display: flex; align-items: center; justify-content: center; gap: 14px; margin-top: 20px; }
.pagination span { color: var(--muted); font-size: .84rem; }
.reply-form { padding: 22px; margin-top: 8px; }
.form-submit-busy .form-actions .button { opacity: .58; pointer-events: none; cursor: wait; }
.submit-progress { display: grid; grid-template-columns: 22px minmax(0, 1fr); align-items: center; gap: 2px 10px; padding: 13px 15px; border: 1px solid #add8cf; border-radius: 9px; background: var(--mint-soft); color: var(--navy); }
.submit-progress[hidden] { display: none; }
.submit-progress strong { font-size: .9rem; }
.submit-progress small { grid-column: 2; color: var(--muted); font-size: .76rem; }
.submit-spinner { grid-row: 1 / 3; width: 20px; height: 20px; border: 3px solid rgba(23, 106, 140, .22); border-top-color: var(--blue); border-radius: 50%; animation: submit-spin .75s linear infinite; }
@keyframes submit-spin { to { transform: rotate(360deg); } }
.status-panel { padding: 20px; position: sticky; top: 20px; }
.status-panel h2 { margin-bottom: 18px; }
.support-actions-summary { display: flex; align-items: center; justify-content: space-between; gap: 12px; color: var(--ink); line-height: 1.18; list-style: none; cursor: default; }
.support-actions-summary::-webkit-details-marker { display: none; }
.support-actions-title { font-size: 1.25rem; font-weight: 800; letter-spacing: -.025em; }
.support-actions-hint { display: none; color: var(--muted); font-size: .68rem; font-weight: 400; letter-spacing: 0; white-space: nowrap; }
.support-actions-content { margin-top: 18px; }
.admin-ticket-type-change { display: grid; gap: 13px; margin-top: 22px; padding-top: 20px; border-top: 1px solid var(--line); }
.admin-ticket-delete { display: grid; gap: 12px; margin-top: 22px; padding-top: 20px; border-top: 1px solid #e1b8bc; }
.admin-ticket-delete h2, .admin-ticket-delete p { margin: 0; }
.footer { color: var(--muted); text-align: center; font-size: .8rem; padding: 0 max(18px, env(safe-area-inset-right)) max(26px, env(safe-area-inset-bottom)) max(18px, env(safe-area-inset-left)); }
.footer-version { white-space: nowrap; }
.back-to-top { display: none; }
@media (max-width: 820px) {
    .topbar { align-items: flex-start; }
    .topnav { flex-wrap: wrap; justify-content: flex-end; gap: 10px 14px; }
    .user-identity { width: 100%; text-align: right; }
    .ticket-layout { grid-template-columns: 1fr; }
    .status-panel { position: static; order: -1; }
    .user-role-row { grid-template-columns: 1fr 1fr 1fr; }
    .managed-user, .user-email-field { grid-column: 1 / -1; }
    .user-role-row .button { grid-column: 1 / -1; justify-self: end; }
    .backup-summary { grid-template-columns: 1fr 1fr; }
    .statistics-summary { grid-template-columns: 1fr 1fr; }
    .backup-panel { align-items: stretch; flex-direction: column; }
    .mail-server-grid { grid-template-columns: minmax(0, 1fr) 110px; }
    .mail-server-grid label:last-child { grid-column: 1 / -1; }
}
@media (max-width: 620px) {
    .pull-refresh-indicator { display: flex; }
    .push-status { right: 12px; bottom: max(78px, calc(env(safe-area-inset-bottom) + 72px)); max-width: calc(100vw - 24px); }
    .back-to-top:not([hidden]) { position: fixed; z-index: 60; right: max(16px, env(safe-area-inset-right)); bottom: max(18px, calc(env(safe-area-inset-bottom) + 12px)); display: grid; width: 48px; height: 48px; padding: 0; place-items: center; border: 1px solid rgba(255, 255, 255, .35); border-radius: 50%; background: var(--blue); color: #fff; box-shadow: 0 8px 24px rgba(18, 59, 93, .32); cursor: pointer; font: inherit; font-size: 1.45rem; font-weight: 800; line-height: 1; }
    .back-to-top:not([hidden]):hover, .back-to-top:not([hidden]):focus-visible { background: var(--navy); transform: translateY(-2px); }
    .topbar { display: block; }
    .topnav { justify-content: flex-start; margin-top: 14px; }
    .user-identity { width: auto; align-items: flex-start; text-align: left; }
    .page { width: min(100% - 24px, 1160px); padding-top: 28px; }
    .page-heading, .ticket-header, .ticket-row { align-items: stretch; flex-direction: column; }
    .page-heading .button { width: 100%; }
    .page-heading-actions { width: 100%; }
    .page-heading-actions .button { flex: 1; }
    .ticket-meta { justify-content: space-between; }
    .ticket-main { align-items: flex-start; flex-wrap: wrap; }
    .ticket-main strong { width: 100%; white-space: normal; }
    .form-actions { flex-direction: column-reverse; }
    .form-actions .button { width: 100%; }
    .ticket-controls { align-items: stretch; flex-direction: column; }
    .ticket-controls select, .ticket-controls .button { width: 100%; }
    .ticket-controls #per-page-staff { min-width: 0; }
    .ticket-page-size { justify-content: stretch; }
    .ticket-page-size label, .ticket-page-size select { width: 100%; }
    .ticket-pagination { align-items: stretch; flex-direction: column; }
    .ticket-pagination-actions { justify-content: space-between; }
    .status-filter-control { width: 100%; }
    .status-filter-popover { position: static; width: 100%; margin-top: 7px; box-shadow: 0 8px 22px rgba(18, 59, 93, .12); }
    .active-filter-notice { align-items: stretch; flex-direction: column; }
    .active-filter-notice .button { width: 100%; }
    .ticket-search { grid-template-columns: 1fr; }
    .ticket-search .button { width: 100%; }
    .settings-grid, .extension-grid { grid-template-columns: 1fr; }
    .admin-nav { width: 100%; margin-top: -8px; }
    .user-role-row { grid-template-columns: 1fr 1fr; }
    .managed-user, .user-email-field { grid-column: 1 / -1; }
    .user-ticket-permissions { grid-template-columns: 1fr; }
    .user-role-row .button { grid-column: 1 / -1; width: 100%; }
    .user-role-actions { flex-direction: column; width: 100%; }
    .backup-summary { grid-template-columns: 1fr 1fr; }
    .statistics-summary { grid-template-columns: 1fr 1fr; }
    .log-filter { align-items: stretch; flex-direction: column; }
    .log-filter label { min-width: 0; }
    .log-filter > span { margin: 0; }
    .activity-log-entry header { flex-direction: column; gap: 8px; }
    .log-details { grid-template-columns: 1fr; }
    .pagination { flex-wrap: wrap; }
    .mail-server-grid { grid-template-columns: 1fr; }
    .mail-server-grid label:last-child { grid-column: auto; }
    .mail-actions { flex-direction: column; }
    .mail-actions .button { width: 100%; }
    .announcement-banner { grid-template-columns: 38px minmax(0, 1fr); gap: 12px; padding: 17px 15px 17px 18px; }
    .announcement-symbol { width: 36px; height: 36px; font-size: 1.3rem; }
    .announcement-admin-entry > header, .announcement-admin-actions, .inline-confirm-form { align-items: stretch; flex-direction: column; }
    .announcement-admin-actions .button, .inline-confirm-form .button { width: 100%; }
    .ticket-type-options, .ticket-type-fields, .color-picker-grid, .status-color-picker-grid, .company-color-list, .company-color-form .color-picker-grid { grid-template-columns: 1fr; }
    .ticket-type-dialog { gap: 17px; padding: 22px; }
    .ticket-type-option { min-height: auto; }
    .topnav a, .topnav button { min-height: 44px; display: inline-flex; align-items: center; }
    .topnav .smart-icon { display: inline-grid; width: 44px; min-width: 44px; padding: 9px; }
    .topnav .mobile-menu-icon { display: inline-grid; width: 44px; height: 44px; min-width: 44px; min-height: 44px; padding: 9px; place-items: center; border: 1px solid rgba(255, 255, 255, .38); border-radius: 10px; color: #fff; background: rgba(255, 255, 255, .08); text-decoration: none; transition: background .15s, border-color .15s, transform .15s; }
    .topnav .mobile-menu-icon:hover, .topnav .mobile-menu-icon:focus-visible { border-color: rgba(255, 255, 255, .75); background: rgba(255, 255, 255, .2); transform: translateY(-1px); }
    .topnav .mobile-menu-icon .menu-icon { display: block; width: 22px; height: 22px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
    .topnav .mobile-menu-icon .menu-text { display: none; }
    .auth-card { border-radius: 14px; }
    .rich-editor { min-height: 190px; }
    .message-actions { align-items: stretch; flex-direction: column; }
    .message-actions > form, .message-actions .button { width: 100%; }
    .message-delete-form { align-items: stretch; flex-direction: column; }
    input, textarea, select { font-size: 16px; }
}
@media (max-width: 620px) and (orientation: portrait) {
    body.role-staff .support-actions-panel { padding: 0; overflow: hidden; }
    body.role-staff .support-actions-summary { min-height: 54px; padding: 14px 17px; cursor: pointer; }
    body.role-staff .support-actions-summary::after { content: "+"; display: grid; width: 28px; height: 28px; place-items: center; border-radius: 50%; background: var(--mint-soft); color: var(--blue); font-size: 1.25rem; line-height: 1; }
    body.role-staff .support-actions-panel[open] .support-actions-summary::after { content: "−"; }
    body.role-staff .support-actions-hint { display: inline; margin-left: auto; }
    body.role-staff .support-actions-panel[open] .support-actions-hint { display: none; }
    body.role-staff .support-actions-content { margin: 0; padding: 17px; border-top: 1px solid var(--line); }
    body.role-staff .topbar { display: grid; grid-template-columns: minmax(0, 1fr) auto; min-height: 116px; align-items: center; column-gap: 8px; row-gap: 10px; padding: calc(12px + env(safe-area-inset-top)) max(14px, env(safe-area-inset-right)) 10px max(14px, env(safe-area-inset-left)); }
    body.role-staff .brand { min-width: 0; gap: 8px; overflow: hidden; font-size: clamp(.74rem, 3.4vw, .9rem); white-space: nowrap; }
    body.role-staff .brand span { overflow: hidden; text-overflow: ellipsis; }
    body.role-staff .brand-logo { width: 28px; height: 28px; }
    body.role-staff .topnav { display: flex; min-width: 0; margin: 0; align-items: center; justify-content: flex-end; gap: 6px; }
    body.role-staff .topnav .nav-ticket-list,
    body.role-staff .topnav .nav-new-ticket,
    body.role-staff .topnav .nav-profile,
    body.role-staff .topnav .nav-admin { display: none; }
    body.role-staff .topnav .user-identity { display: flex; order: 1; width: auto; max-width: 26vw; align-items: flex-end; overflow: hidden; color: #d9e4e9; font-size: .62rem; line-height: 1.2; text-align: right; }
    body.role-staff .topnav .nav-hotline,
    body.role-staff .topnav .push-toggle { order: 2; }
    body.role-staff .topnav form { order: 3; }
    body.role-staff .topnav .nav-logout,
    body.role-staff .topnav .nav-hotline,
    body.role-staff .topnav .push-toggle { display: inline-grid; width: 32px; height: 32px; min-width: 32px; min-height: 32px; padding: 5px; }
    body.role-staff .mobile-staff-actions { display: flex; grid-column: 1 / -1; align-items: center; justify-content: flex-start; gap: 9px; }
    body.role-user .topbar { display: grid; grid-template-columns: minmax(0, 1fr) auto; min-height: 116px; align-items: center; column-gap: 8px; row-gap: 10px; padding: calc(12px + env(safe-area-inset-top)) max(14px, env(safe-area-inset-right)) 10px max(14px, env(safe-area-inset-left)); }
    body.role-user .brand { min-width: 0; gap: 8px; overflow: hidden; font-size: clamp(.74rem, 3.4vw, .9rem); white-space: nowrap; }
    body.role-user .brand span { overflow: hidden; text-overflow: ellipsis; }
    body.role-user .brand-logo { width: 28px; height: 28px; }
    body.role-user .topnav { display: flex; min-width: 0; margin: 0; align-items: center; justify-content: flex-end; gap: 6px; }
    body.role-user .topnav .nav-ticket-list,
    body.role-user .topnav .nav-new-ticket,
    body.role-user .topnav .nav-ticket-archive { display: none; }
    body.role-user .topnav .user-identity { display: flex; order: 1; width: auto; max-width: 26vw; align-items: flex-end; overflow: hidden; color: #d9e4e9; font-size: .62rem; line-height: 1.2; text-align: right; }
    body.role-user .topnav .nav-hotline,
    body.role-user .topnav .push-toggle { order: 2; }
    body.role-user .topnav form { order: 3; }
    body.role-user .topnav .link-button { min-height: 25px; padding: 0; font-size: .91rem; }
    body.role-user .topnav .nav-logout { display: inline-grid; width: 32px; height: 32px; min-width: 32px; min-height: 32px; padding: 5px; justify-self: end; }
    body.role-user .topnav .smart-icon { display: inline-grid; width: 32px; height: 32px; min-width: 32px; min-height: 32px; padding: 5px; justify-self: end; }
    body.role-user .mobile-user-ticket-actions { display: flex; grid-column: 1 / -1; align-items: center; justify-content: flex-start; gap: 9px; }
    .mobile-user-ticket-actions .mobile-action-icon, .mobile-staff-actions .mobile-action-icon { display: inline-grid; width: 44px; height: 44px; min-width: 44px; padding: 9px; place-items: center; border: 1px solid rgba(255, 255, 255, .38); border-radius: 10px; color: #fff; background: rgba(255, 255, 255, .08); text-decoration: none; transition: background .15s, border-color .15s, transform .15s; }
    .mobile-user-ticket-actions .mobile-action-icon:hover, .mobile-user-ticket-actions .mobile-action-icon:focus-visible, .mobile-staff-actions .mobile-action-icon:hover, .mobile-staff-actions .mobile-action-icon:focus-visible { border-color: rgba(255, 255, 255, .75); background: rgba(255, 255, 255, .2); transform: translateY(-1px); }
    .mobile-user-ticket-actions .mobile-action-icon svg, .mobile-staff-actions .mobile-action-icon svg { width: 24px; height: 24px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
    body.role-user .page { padding-top: 10px; }
    body.role-user .page-heading { display: none; }
    body.role-user .ticket-search { grid-template-columns: minmax(0, 1fr) 34px; gap: 16px; margin: 0 0 9px; }
    body.role-user .ticket-search input { min-height: 48px; padding: 10px 11px; }
    body.role-user .ticket-search-submit { display: none; }
    body.role-user .ticket-search-clear,
    body.role-user .ticket-search-clear.search-clear-empty { display: inline-flex; width: 34px; min-height: 48px; padding: 0; font-size: 1.08rem; line-height: 1; }
    body.role-user .search-clear-label { display: none; }
    body.role-user .search-clear-compact { display: inline; }
    body.role-user .ticket-list { border-color: #cfdee4; border-radius: 14px; }
    body.role-user .ticket-row { gap: 22px; padding: 26px 22px 24px; }
    body.role-user .ticket-main { display: grid; gap: 13px; }
    body.role-user .ticket-main strong { font-size: 1rem; }
    body.role-user .ticket-meta { align-items: center; }
}
@media (prefers-reduced-motion: reduce) { * { scroll-behavior: auto !important; transition: none !important; } }